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100%: Arya, Dr. Sheerali: Managing Service Quality with Technological Innovations in the Banking Industry:A researcher's perspective (ISBN: 9783346329417) in Englisch, Taschenbuch.Nur diese Ausgabe anzeigen…
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Managing Service Quality with Technological Innovations in the Banking Industry:A researcher's perspective
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Managing Service Quality with Technological Innovations in the Banking Industry (eBook, PDF) (2019)
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Academic Paper from the year 2019 in the subject Business economics - Customer Relationship Management, CRM, language: English, abstract: This research tries to examine the impact of service quality on customer satisfaction in Banking Industry of India. The researcher has collected primary data from 850 customers of public, private and foreign sector banks operating in the northern region of India namely Delhi NCR, Uttar Pradesh, Rajasthan and Punjab. The researcher also took feedback from 50 bankers including one Senior Manager from each Bank to analyze their perspective and initiatives taken at strategic level to ensure optimum customer satisfaction is provided. The data was collected through a structured questionnaire for both customers and bankers. The secondary data was collected from academic journals, bank annual reports and credible websites. The aim of this research is specifically to analyze the dimensions of the perceived and expected service quality and its effects on customer satisfaction. Customer satisfaction is paramount to any sector which provides service and needs to sustain its advantage over the competitors. The Banking Industry of India is highly competitive with the advent of recent entrants into the market functioning along with well-established Banks. It becomes imperative for senior management of banks to focus on quality of services and products offered to customers to ensure their growth and retention Banks need to continuously innovate their methodologies and techniques to remain at the fore front. Even though the different sector of Banks in India are making huge efforts in achieving this objective, there is not enough proof to demonstrate comparative analysis of how customer satisfaction is impacted by the quality of their services, leaving a major gap in Indian literature.
Academic Paper from the year 2019 in the subject Business economics - Customer Relationship Management, CRM, language: English, abstract: This research tries to examine the impact of service quality on customer satisfaction in Banking Industry of India. The researcher has collected primary data from 850 customers of public, private and foreign sector banks operating in the northern region of India namely Delhi NCR, Uttar Pradesh, Rajasthan and Punjab. The researcher also took feedback from 50 bankers including one Senior Manager from each Bank to analyze their perspective and initiatives taken at strategic level to ensure optimum customer satisfaction is provided. The data was collected through a structured questionnaire for both customers and bankers. The secondary data was collected from academic journals, bank annual reports and credible websites. The aim of this research is specifically to analyze the dimensions of the perceived and expected service quality and its effects on customer satisfaction. Customer satisfaction is paramount to any sector which provides service and needs to sustain its advantage over the competitors. The Banking Industry of India is highly competitive with the advent of recent entrants into the market functioning along with well-established Banks. It becomes imperative for senior management of banks to focus on quality of services and products offered to customers to ensure their growth and retention Banks need to continuously innovate their methodologies and techniques to remain at the fore front. Even though the different sector of Banks in India are making huge efforts in achieving this objective, there is not enough proof to demonstrate comparative analysis of how customer satisfaction is impacted by the quality of their services, leaving a major gap in Indian literature.
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Managing Service Quality with Technological Innovations in the Banking Industry:A researcher's perspective (2017)
~EN PB NW RPISBN: 9783346329417 bzw. 3346329410, vermutlich in Englisch, GRIN Verlag, Taschenbuch, neu, Nachdruck.
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Managing Service Quality with Technological Innovations in the Banking Industry
~EN PB NWISBN: 3346329410 bzw. 9783346329417, vermutlich in Englisch, GRIN Verlag, Taschenbuch, neu.
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Managing Service Quality with Technological Innovations in the Banking Industry
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Managing Service Quality with Technological Innovations in the Banking Industry (2019)
~EN NWISBN: 9783346329417 bzw. 3346329410, vermutlich in Englisch, Droemer, München, Deutschland, neu.
Lieferung aus: Deutschland, Versandkostenfrei.
Von Händler/Antiquariat, moluna [73551232], Greven, Germany.
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Von Händler/Antiquariat, moluna [73551232], Greven, Germany.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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Managing Service Quality with Technological Innovations in the Banking Industry (2019)
~EN PB NWISBN: 9783346329417 bzw. 3346329410, vermutlich in Englisch, 176 Seiten, Droemer, München, Deutschland, Taschenbuch, neu.
Lieferung aus: Deutschland, Versandkosten nach: Deutschland, Versandkostenfrei.
Von Händler/Antiquariat, Moluna GmbH, [5901482].
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Von Händler/Antiquariat, Moluna GmbH, [5901482].
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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