Labour Process Models and Call Centres in Newfoundland and Labrador (Paperback)
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Labour Process Models and Call Centres in Newfoundland and Labrador
DE NW
ISBN: 9783639518146 bzw. 3639518144, in Deutsch, VDM Verlag Dr. Müller, Saarbrücken, Deutschland, neu.
To create employment, many peripheral economic areas have sought to attract call centres. However, concerns have been expressed about the nature of work in these call centres. This paper outlines the various labour process models of call centres and then discusses the models in operation in some call centres in St John’s (NL)by drawing on 29 semi-structured interviews with workers and managers, and non-participant observation of the labour process in two centres. No single model adequately describes working conditions everywhere. The labour process and work organization depend on many issues like functional segmentation (inbound or outbound) whether the centre is in-house or outsourced, management strategies and priorities, and local labour market conditions. However, unattractive, stressful and unhealthy working conditions characterize most work settings. Consequently, we argue in support of recruiting only call centres in which the labour process is more autonomous, varied and generally rewarding. 0.501kg, 0.100/0.100/0.100.
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Labour Process Models and Call Centres in Newfoundland and Labrador (Paperback) (2013)
~EN PB NW
ISBN: 9783639518146 bzw. 3639518144, vermutlich in Englisch, Scholars' Press, United States, Taschenbuch, neu.
Von Händler/Antiquariat, The Book Depository EURO [60485773], London, United Kingdom.
Language: English. Brand new Book. To create employment, many peripheral economic areas have sought to attract call centres. However, concerns have been expressed about the nature of work in these call centres. This paper outlines the various labour process models of call centres and then discusses the models in operation in some call centres in St John's (NL)by drawing on 29 semi-structured interviews with workers and managers, and non-participant observation of the labour process in two centres. No single model adequately describes working conditions everywhere. The labour process and work organization depend on many issues like functional segmentation (inbound or outbound) whether the centre is in-house or outsourced, management strategies and priorities, and local labour market conditions. However, unattractive, stressful and unhealthy working conditions characterize most work settings. Consequently, we argue in support of recruiting only call centres in which the labour process is more autonomous, varied and generally rewarding.
Language: English. Brand new Book. To create employment, many peripheral economic areas have sought to attract call centres. However, concerns have been expressed about the nature of work in these call centres. This paper outlines the various labour process models of call centres and then discusses the models in operation in some call centres in St John's (NL)by drawing on 29 semi-structured interviews with workers and managers, and non-participant observation of the labour process in two centres. No single model adequately describes working conditions everywhere. The labour process and work organization depend on many issues like functional segmentation (inbound or outbound) whether the centre is in-house or outsourced, management strategies and priorities, and local labour market conditions. However, unattractive, stressful and unhealthy working conditions characterize most work settings. Consequently, we argue in support of recruiting only call centres in which the labour process is more autonomous, varied and generally rewarding.
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Labour Process Models and Call Centres in Newfoundland and Labrador (2013)
~EN NW RP
ISBN: 9783639518146 bzw. 3639518144, vermutlich in Englisch, Scholars' Press, neu, Nachdruck.
Von Händler/Antiquariat, Books2Anywhere [190245], Fairford, GLOS, United Kingdom.
New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Labour Process Models and Call Centres in Newfoundland and Labrador (2017)
~EN PB NW RP
ISBN: 9783639518146 bzw. 3639518144, vermutlich in Englisch, Scholars' Press, Taschenbuch, neu, Nachdruck.
Von Händler/Antiquariat, Ria Christie Collections [59718070], Uxbridge, United Kingdom.
PRINT ON DEMAND Book; New; Publication Year 2017; Fast Shipping from the UK.
PRINT ON DEMAND Book; New; Publication Year 2017; Fast Shipping from the UK.
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Labour Process Models and Call Centres in Newfoundland and Labrador Horatio Sam-Aggrey Author
~EN PB NW
ISBN: 9783639518146 bzw. 3639518144, vermutlich in Englisch, KS Omniscriptum Publishing, Taschenbuch, neu.
Lieferung aus: Vereinigte Staaten von Amerika, Lagernd, zzgl. Versandkosten.
Labour Process Models and Call Centres in Newfoundland and Labrador,Horatio Sam Aggrey.
Labour Process Models and Call Centres in Newfoundland and Labrador,Horatio Sam Aggrey.
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Labour Process Models and Call Centres in Newfoundland and Labrador (2013)
EN PB NW
ISBN: 9783639518146 bzw. 3639518144, in Englisch, 52 Seiten, Scholars' Press, Taschenbuch, neu.
Lieferung aus: Vereinigte Staaten von Amerika, Auf Lager. Versandkostenfrei.
Von Händler/Antiquariat, Amazon Global Store US.
Scholars' Press, Taschenbuch, Publiziert: 2013-09-07T00:00:01Z, Produktgruppe: Book.
Von Händler/Antiquariat, Amazon Global Store US.
Scholars' Press, Taschenbuch, Publiziert: 2013-09-07T00:00:01Z, Produktgruppe: Book.
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