Translating the determination of subjective customer perceptions from the health care sector to the service industry
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Bester Preis: € 17,86 (vom 03.08.2019)1
| Translating the determination of subjective customer perceptions from the health care sector to the service industry | FAU University Press
~EN NWISBN: 9783961470921 bzw. 3961470928, vermutlich in Englisch, FAU University Press, neu.
The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge. In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit? 2. Can the indicators for dissatisfaction be derived from service process data? Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity.
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Translating the determination of subjective customer perceptions from the health care sector to the service industry
~EN NW ABISBN: 9783961470921 bzw. 3961470928, vermutlich in Englisch, neu, Hörbuch.
Lieferung aus: Schweiz, Lieferzeit: 11 Tage, zzgl. Versandkosten.
The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge.In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit? 2. Can the indicators for dissatisfaction be derived from service process data? Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity.
The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge.In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit? 2. Can the indicators for dissatisfaction be derived from service process data? Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity.
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Translating the determination of subjective customer perceptions from the health care sector to the service industry Taschenbuch Englisch 2018 (2018)
DE PB NWISBN: 9783961470921 bzw. 3961470928, in Deutsch, FAU University Press, Taschenbuch, neu.
Lieferung aus: Deutschland, Versandkosten nach: Deutschland, Versandkostenfrei.
Von Händler/Antiquariat, Buchbär, [6122477].
The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge. In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit? 2. Can the indicators for dissatisfaction be derived from service process data? Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity. 2018, Taschenbuch, Neuware, 329g, sofortueberweisung.de, PayPal, Banküberweisung.
Von Händler/Antiquariat, Buchbär, [6122477].
The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge. In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit? 2. Can the indicators for dissatisfaction be derived from service process data? Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity. 2018, Taschenbuch, Neuware, 329g, sofortueberweisung.de, PayPal, Banküberweisung.
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Translating the determination of subjective customer perceptions from the health care sector to the service industry - A study for the automative industry
~EN PB NWISBN: 9783961470921 bzw. 3961470928, vermutlich in Englisch, FAU University Press, Taschenbuch, neu.
Lieferung aus: Deutschland, Versandkostenfrei.
Translating the determination of subjective customer perceptions from the health care sector to the service industry: The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge. In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit 2. Can the indicators for dissatisfaction be derived from service process data Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity. Englisch, Taschenbuch.
Translating the determination of subjective customer perceptions from the health care sector to the service industry: The automotive industry is in the middle of a disruptive change in which a competitive differentiation based on the car as a product itself is not sufficient anymore. Customer centricity is one of the most important management goals in this industrial sector. The consequence is a shift from a product-focused company towards a service provider where the car is just one element to achieve the target of maximum customer satisfaction. Understanding subjective customer perceptions in this complex service environment is the resulting challenge. In order to achieve the highest outcome of a medical treatment perceived by the patients, patient centricity is the core focus of the health care sector since years. The determination of perceived patient satisfaction has been well researched and various measurement approaches exist. This work focuses on the knowledge transfer of perceived satisfaction determination from the health care sector to the automotive industry. A case study has been conducted that illustrates the managerial implications and recommendations for improvement of the established customer satisfaction determination in the automotive industry. Each service process of a car is generating a vast amount of data. This work shows how to make maximum use of this value by answering these two questions: 1. Can dissatisfied customers be classified before the customer service interaction ends based on data that is produced during a service visit 2. Can the indicators for dissatisfaction be derived from service process data Based on the knowledge derived in this work, new data-driven service and business models can be developed for the automotive industry to really achieve customer centricity. Englisch, Taschenbuch.
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Translating the determination of subjective customer perceptions from the health care sector to the service industry
~EN PB NWISBN: 3961470928 bzw. 9783961470921, vermutlich in Englisch, FAU University Press, Taschenbuch, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
6
Translating the determination of subjective customer perceptions from the health care sector to the service industry
~EN NWISBN: 3961470928 bzw. 9783961470921, vermutlich in Englisch, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
7
Translating the determination of subjective customer perceptions from the health care sector to the service industry (2018)
EN PB USISBN: 9783961470921 bzw. 3961470928, in Englisch, 146 Seiten, FAU University Press, Taschenbuch, gebraucht.
Lieferung aus: Deutschland, Versandfertig in 1 - 2 Werktagen, Tatsächliche Versandkosten können abweichen.
Von Händler/Antiquariat, Buchhandlung Leselust.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Von Händler/Antiquariat, Buchhandlung Leselust.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
8
Translating the determination of subjective customer perceptions from the health care sector to the service industry (2018)
EN PB NWISBN: 9783961470921 bzw. 3961470928, in Englisch, 146 Seiten, FAU University Press, Taschenbuch, neu.
Lieferung aus: Deutschland, Gewöhnlich versandfertig in 24 Stunden, Tatsächliche Versandkosten können abweichen.
Von Händler/Antiquariat, preigu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Von Händler/Antiquariat, preigu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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