Call Centers For Dummies (For Dummies (Computer/Tech)
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Bester Preis: € 3,38 (vom 11.02.2017)1
Call Centers for Dummies
~EN USISBN: 9780470835494 bzw. 0470835494, vermutlich in Englisch, Wiley, Vereinigte Staaten von Amerika, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In magazzino, più spese di spedizione.
"Provides a simple, straight forward, and proven formula for success that can help turn your call center into a true competitive advantage." Eric Burton, VP Customer Care, Time Warner Cable "With this book as your road map the journey toward success will be made much easier." Michael Hayes, Senior Vice President, Scotiabank The call center industry is one of the world's most rapidly growing and fastest changing. For those involved in call centers or anyone who just wants the inside scoop on this exciting field, "Call Centers For Dummies" is a must-read. From offshore options to "do not call" legislation to proven means of measuring agent performance, it's all here. With invaluable information for managers on how to run an efficient, profitable center and expert call handling strategies and tools for agents, this is the ultimate call center book. Discover how to: Locate and set up your call center Hire and retain the best people Create work schedules that work Get the newest and coolest technology Turn call centers into profit centers.
"Provides a simple, straight forward, and proven formula for success that can help turn your call center into a true competitive advantage." Eric Burton, VP Customer Care, Time Warner Cable "With this book as your road map the journey toward success will be made much easier." Michael Hayes, Senior Vice President, Scotiabank The call center industry is one of the world's most rapidly growing and fastest changing. For those involved in call centers or anyone who just wants the inside scoop on this exciting field, "Call Centers For Dummies" is a must-read. From offshore options to "do not call" legislation to proven means of measuring agent performance, it's all here. With invaluable information for managers on how to run an efficient, profitable center and expert call handling strategies and tools for agents, this is the ultimate call center book. Discover how to: Locate and set up your call center Hire and retain the best people Create work schedules that work Get the newest and coolest technology Turn call centers into profit centers.
2
Call Centers For Dummies (2010)
EN NW EB DLISBN: 9780470678398 bzw. 0470678399, in Englisch, For Dummies, For Dummies, For Dummies, neu, E-Book, elektronischer Download.
Lieferung aus: Vereinigte Staaten von Amerika, in-stock.
Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
4
Call Centers For Dummies (For Dummies (Computer/Tech)
EN USISBN: 0470835494 bzw. 9780470835494, in Englisch, For Dummies, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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